Wholesale Terms & Conditions

These Wholesale Terms and Conditions (“Agreement”) govern the sale of products by Prebio Fibres UK Ltd (“we”, “us”, “our”) to wholesale customers (“you”, “your”) who have been approved as authorised wholesale partners.

By placing a wholesale order with us, you agree to abide by the terms set out below.

Eligibility

To qualify for a wholesale account, you must:

  • Operate a registered business with a valid company number and VAT registration (if applicable).

  • Submit a completed wholesale application form.

  • Be approved by Prebio Fibres UK Ltd.

  • We reserve the right to refuse wholesale accounts at our discretion.

Ordering

  • Minimum order quantity (MOQ): £200 per order.

  • Orders must be placed through our designated wholesale document, which will be supplied.

  • All orders are subject to acceptance and availability.

Pricing and Payment

  • Wholesale pricing is provided upon account approval and is subject to change with 30 days' notice.

  • All prices are in GBP and exclusive of VAT (unless otherwise stated).

  • Payment terms: [e.g. Pro forma for first 3 orders, then 30 days net]

  • Payments must be made via BACS transfer or other approved methods.

  • Late payments may incur interest at 4% above the Bank of England base rate.

Shipping and Delivery

  • Delivery is available across the UK.

  • Shipping charges are free for order over £200

  • Risk in the products passes to you upon delivery.

  • We aim to dispatch within [e.g. 3–5 working days], but timelines may vary.

Returns and Damages

  • Claims for damaged or incorrect goods must be made in writing within 5 working days of receipt.

  • Returns are accepted only for defective or incorrect items. Returned goods must be unopened and in original packaging.

  • Return shipping costs are your responsibility unless the error was ours.

Resale Terms

  • Products may be sold via your physical store(s), website, or approved marketplaces.

  • You may not sell Prebio Fibres products on third-party platforms (e.g. Amazon, eBay) without prior written consent.

  • You must not make misleading claims or alter product packaging or labelling.

Marketing and Branding

  • You may use approved product images and descriptions provided by us for your marketing.

  • Any marketing materials that use our branding must be approved before publication.

  • You must not register or use domain names, social handles, or advertising accounts containing our trademarks.

Product Expiry and Storage

  • Products should be stored in cool, dry conditions away from direct sunlight.

  • You are responsible for ensuring products are sold within their shelf life.

  • We are not liable for spoilage due to improper storage on your part.

Limitation of Liability

  • Our liability is limited to the replacement value of the products purchased.

  • We are not liable for indirect, incidental, or consequential damages.

Termination

  • We reserve the right to terminate this agreement with immediate effect for breach of terms.

  • You may terminate the relationship with 30 days' written notice.

Confidentiality

All wholesale pricing, marketing strategies, and business correspondence must remain confidential and may not be shared with third parties.

Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.